Terms of Use

Terms and Conditions

The reservation is only confirmed once the deposit (50% of the rent) has been paid into the KoppenHerberg account, within 7 days from booking. After payment of the deposit, you will receive your final booking confirmation.
The warranty (€750), together with the outstanding 50% of the rent, have to be received in the KoppenHerberg account at the latest 4 weeks before your arrival.
A few days before your departure you will receive an email with all practical info for a pleasant stay.
In the event of last-minute bookings (less than 4 weeks beforehand), you will be contacted and asked to pay the deposit, warranty and balance.
Account number KoppenHerberg: BE89 7360 6217 9185 - Reference: first name and surname of tenant

Cancellation

In the event of late payment, we reserve the right to rent out the reserved KoppenHerberg to another tenant without further notifications, without prejudice to our right to a cancellation fees.
The tenants can cancel the reservation at any point before the start of their stay provided that the cancellation fee that will be due is paid.
All cancellations have to be notified by telephone and subsequently be confirmed in writing.
Cancellation fees are as follows: Cancellation up to 4 weeks before the planned arrival date: 50% of the total rent - Cancellation between 4 to 2 weeks before the planned arrival date: 75% of the total rent - Cancellation less than 2 weeks before the planned arrival date: the full rent.

Warranty

The warranty (€750), together with the outstanding 50% of the rent, have to be received in the KoppenHerberg account at the latest 4 weeks before your arrival.
After checkout, the KoppenHerberg will be checked for any damage or loss
After this check, the full warranty will be refunded to the account of the tenant within 7 days after checkout.
In the event of damage or loss, the repair or replacement costs will be deducted from the warranty.

Remarks